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Our Services

NetGration's services

Bilingual help desk & remote sipport

Unlimited Help Desk Support

Smart Phone Support

Remote Work Support

The necessary needs & concerns are wide-ranging when it comes to Help Desk & Remote Support.

For International Companies, there are even more pitfalls when it comes to multilanguage.

A bilingual environment is not just like adding English & Japanese.

Due to the spread of GUI and sophistication of the system, it is becoming more difficult to explain the situation.

Please feel free to contact us.


Contact for requests & problems

Unlimited Help Desk Support

An experienced English/Japanese bilingual IT Help Desk member will directly remote into your system to smoothly solve the problem.

Many consulting firms charge on the time taken per problem when using the Help Desk but with NetGration there are no additional fees so you can have peace of mind knowing that you have unlimited Remote Support. This also allows your Business to get back to work quickly.

In addition, when on-site work is required you can be rest assured of a quick response as per the SLA.

Smart Phone support

Problems with email or other settings on your Smart Phone or Tablet?

NetGration can setup your device with your email accounts and other applications that you need to use along with resetting & reassigning devices. Also implementing multi-factor authentication such as Microsoft Authenticator, FortiToken, etc. We also help with settings to extend battery life, contact migration, schedule sharing, and Office 365 related issues.


Remote Work Support

Due to the pandemic of the coronavirus infection (COVID19), the need for working from home significantly increased.

We can check the internet environment of employee's homes, implement WiFi, installation of printers, etc.

We can also assist with various video conferencing solutions.

Stay in direct contact with your Head Office

NetGration is able to provide bilingual services for anything from system design to reporting, tailor made to client needs.
Using our bilingual skills we are able to make contact directly with your Head Office IT staff to ensure that corporate standards are adhered to as far as possible and relieve your local staff from having to translate technical details.
This allows a smoother process and eliminates miscommunications.

Our Advantage

NetGration's strong points

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